Table 1 The 16 standards of the accreditation programme
| Standard | Standard content |
|---|---|
| 1. The professional quality |
Use of diagnosis coding Collection, analysis and use of clinical data for quality improvement |
| 2. Use of good clinical practice | Detection, course of treatment and division of labour between GP and staff for patients with diabetes or COPD and for vulnerable patients |
| 3. Adverse events | Reporting, follow-up and process for learning in case of adverse events |
| 4. Patient evaluations | Completion of a patient evaluation via DAK-E and follow-up on the results |
| 5. Prevention of confusion of patient’s identity | Identification of patients principally by social security number and labelling of diagnostic material |
| 6. Prescription of medicine and renewal of prescriptions |
Rational and safe medicine ordination and renewal of prescriptions Participation in regional initiatives for correct medicine management Annual assessment of patients’ list of medicine Reporting of side effects |
| 7. Paraclinical tests |
Execution of tests and handling of test materials Quality control of equipment Requisition and follow-up of paraclinical tests Procedures for test results in case of GP’s absence Procedures for missing tests results |
| 8. Emergency response and cardiac arrest |
Handling of acute disease and cardiac arrest in the clinic Participation in cardiopulmonary resuscitation course |
| 9. The patient health record, data safety and confidentiality |
Content of patient health record conforms to current legislation Journal audit performed and follow-up upon if needed Safe storage, handling and destruction of sensitive personal data Discretion and confidentiality in patient contacts |
| 10. Availability |
Accessibility in accordance with collective agreement (e.g. telephone hours, opening hours and waiting time) Physical accessibility Visitation of patients Online practice declaration with relevant information |
| 11. Referral | Relevant and adequate content and handling of referrals |
| 12. Coordination of patient care | Coordination and continuity of internal patient trajectories and externally with other health care providers |
| 13. Acquisition, storage and disposal of clinical utensils and medicine/vaccines |
Sufficient stuck of utensils, medicine and vaccines Correct storage of medicine e.g. at the right temperature Control of expiration dates Correct disposal |
| 14. Hygiene |
Cleaning of the clinic and inventory Cleaning and storage of medical equipment Correct hand hygiene Management of infectious patients |
| 15. Management and operational activities | Ensure clear leadership, resource optimisation and development by having a plan containing plans for quality improvement, division of responsibilities and tasks, quality monitoring of e.g. patient records, equipment and medicine, and development of the clinic and development goals |
| 16. Hiring, introduction and competency development |
Ensure correct competences when hiring Introduction of new GPs, GPs in training and staff Supervision and competency development |