These feelings of trust and safety are achieved after having met the patient for a while. Because they have difficult issues to share and to speak about
Person-centred
Trust
The most important value for the patients, as I see it, is that; “I am not alone in this”. I say this over the phone; “we will do this together”. You shouldn’t sit at home, wondering about this
We will do this together
I thought it was really stressful to document everything in an hour. So, I’ve changed that. Another thing is that some patients don’t want to show up in person for the last visit. If they want to take it over the phone instead, I try to make that happen
Acting outside the comfort zone
Avoided a stressful situation
When you can stay with the patient for longer, this will entail something. And it will challenge your own role as well; “what can I fill this extra time with when I’m allowed to stay for a little longer?”
Challenge the care manager role
So, we allocate the patients based on the guidelines, and as registered professionals we have the right to see patients based on what they seek care for. If the patient presents with anxiety, it’s not obvious that they should visit the GP
Successful, albeit some difficulties
Specified care
These patients with complex issues and a lot of various problems, they need a lot of help. It’s really good when you can sit down together and discuss these cases, and when everyone helps out
